Party City Canada
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Party City Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Party City Canada has 2.0 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cashier was nice, Manager jack is excellent at what he does.
Cons: Poor service, Do not give the option to cancel, Do not refund when return.Most users ask Party City Canada for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Party City Canada has 2.0 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cashier was nice, Manager jack is excellent at what he does.
Cons: Poor service, Do not give the option to cancel, Do not refund when return.Most users ask Party City Canada for the refund as a solution to their issues.
Consumers are not pleased with Turnaround Time and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Party City Canada Reviews
"Simple Review #1441082127"
I ordered from party city I was pleased with everything I got for my sons first birthday. Shipping was super fast and I live in Canada so i thought it would...
"Refund for non-working products"
So I purchased 6 FNAF blind bags that had flashlights in them. First off $7 for a flashlight that has no batteries so once they die they are no good! Anyway,...
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Verified Reviewer |
Brampton, Ontario
I’m confused
Nanaimo, British Columbia
Ridiculous shipping charge
Preferred solution: Let the company propose a solution
Calgary, Alberta
Resolved: Refund for non-working products
I received my refund today finally. No one called me to offer appologies but whatever, at least I got my money back and I still will not shop online there anymore.
Native American costumes
Oshawa, Ontario
Thieves!
- Thieves
Preferred solution: Full refund
Balloons are an environmental atrocity
Vaughan, Ontario
Greedy staff/manager
At Party City ( (Weston Rd. & Highway 7, Woodbridge) I placed an order last week for my son's birthday and when asked about the weights, I told the staff that I will bring my weights with me at the time of picking up the order.
on the picking up day, an employee refused to use my weights to hold the balloons and when I asked why, another staff member (manager or supervisor) said that they will tie the balloons to the weights purchased from them only! And the funny thing is that when I asked why, she said it is a liability issue. But this person does not recognize that the liability is more on them if I take the balloons without weights and fly out.
Big and respectful companies do not force their customers to buy certain products. I found the behavior of the staff member irresponsible and out of courtesy and furthermore unjustifiable.
Awesome customer experience!
- Manager jack is excellent at what he does
False price
Ripped me off did not get my package in time or at all! Speedy shipping I payed extra!
- Poor customer service
- Poor service
- Management
That was a typo NO STARS I GIVE THEM
Richmond Hill, Ontario
Cashout with no balloon orders
Hi, It's the obseine how a sales rep refused to dedicate one cash with no balloon orders to make the service fast. Raveen at Richmond Hill, ON Location was really rude and held the line for more than 30 mins wait.
It was the worst customer service and I would never go to party city specially this locations. It's the stupidest idea of having order line up and make regular customers wait longer while the baloon order customers are being dealt and the regulate merchandise cash out without at baloon orders have to wait 1 hour to leave the store.
Really pathetic !!!!!!!! There were 15 people Waite
Online Help Review
WORST EXANGE POLICY
Preferred solution: Full refund
THEY BLOCK ME TWICE FROM THEIR FACEBOOK PAGE
Mississauga, Ontario
Shipping RIPOFF
Preferred solution: Price reduction
Scarborough, Ontario
Ignorant Manager
went to a scarborough location (8 Lebovic Avenue) went in to purchase some things for na upcoming party. I was looking at some things and my son ws beside me looking at the wind up toys for loot bags.
He had wined up some of them to see which ones he liked. As we were standing there looking at them this man walks by and stops ...he proceeded to grab them all and put them back into the compartments!! i was so stunned by what he had don. I was about to tell him that his actions were totally uneccesary but he just stormed off!
I didnt think that looking at wind up little toys was going to offend anyone let a lone a "manager"?! When we got the the cahier she was nice..she called over a manager ...and there he was...the same rude and ignorant *** who grabbed the toys and put them away because my son had wound them up! I was so upset that he did that i wanted to ask him does he always do that to SPECIAL needs children?! I would have loved to hear his response.
He needs to get some MANNERS! and to learn how to behave towards customers in the store. If hes having a bad day do not take it out on others. He didnt even say hello to us at the cash or even aknowledge me.
I WILL NOT be going back.
Ever! Store 2027 TRN:83 REG:2
date 08-31-2016 Time: 03:46:27 pm
3CB 144K 002 03BB
- Cashier was nice
- Manager was very rude
Preferred solution: deal with management
Brantford, Ontario
Disappointed Customer
Preferred solution: Keep supplies such as party trays, bowls with lids, etc available at all times. They're needed on an ongoing basis, not just season by season
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I used to work at a Party City and this would happen a lot. I do not recommend ordering from their online store.
I'd recommend going to a store if possible as they can sometimes give you a return or easily get in touch with corporate. I have given out many returns for merchandise that wasn't received or for express shipping that was not express.